Admin Sales Officer (Customer Service Online)

Join Pro JerseyMX as an Admin Sales Officer (Customer Service Online) and become a key driver of our digital sales success. In this dynamic role, you'll be the frontline ambassador connecting customers with our premium jersey products through online channels. You'll craft compelling product offers and guide customers through our online sales process, ensuring a seamless and satisfying experience. Based in Sukoharjo, Jawa Tengah, this is your chance to leverage your sales acumen and customer service skills in a growing e-commerce environment.

At Pro JerseyMX, we're not just a jersey supplier; we're a brand storyteller. Our mission is to deliver high-quality, stylish jerseys that resonate with customers' personalities and lifestyles. As an Admin Sales Officer, you'll play a pivotal role in this mission by turning online interactions into sales, all while representing our brand's values of quality and customer satisfaction.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and maintain our online sales channels, including our website and social media platforms, ensuring they are up-to-date and customer-friendly.
• Assist customers with product inquiries, order placements, and post-purchase support, using tools like WhatsApp Business and Instagram.
• Create and send personalized product offers and promotions to our customer base using email marketing tools like Mailchimp.
• Track and report on sales performance, customer feedback, and channel effectiveness using Google Analytics and CRM systems.
• Collaborate with the sales team to identify and address customer needs, providing them with the necessary information to close deals.
• Stay updated with the latest trends in online customer service and e-commerce, applying best practices to enhance our service offerings.
• Ensure all customer interactions adhere to our brand's guidelines and company policies.
• Participate in training and development programs to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in sales or customer service, preferably in an online/e-commerce environment.
• Proven track record in managing online sales channels and customer service platforms.
• Excellent communication skills, both written and verbal, with the ability to engage customers effectively.
• Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
• Familiarity with CRM systems, email marketing tools, and analytics platforms is a plus.
• Ability to work independently and as part of a team.
• Passionate about fashion and jerseys, with a keen eye for detail and a customer-centric approach.

🛠️ Keahlian

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