Field Service Technician - Surabaya

Join our dynamic team in Surabaya, Jawa Timur as a Field Service Technician and play a pivotal role in delivering high-quality technical services to our valued clients. This position offers an exciting opportunity to work in a fast-paced environment, providing on-site support and maintenance for various technical systems. As a Field Service Technician, you'll be the first point of contact for our clients, ensuring their technical needs are met promptly and efficiently.

At Pengiklan Anonim, we are committed to providing top-notch technical solutions. Our team is dedicated to continuous learning and development, offering you the chance to grow your skills and advance your career. With a strong focus on customer satisfaction, we ensure that every client interaction is a positive experience.

📋 Tanggung Jawab Pekerjaan

• Perform on-site technical support and maintenance for a wide range of equipment and systems.
• Diagnose and troubleshoot technical issues to ensure minimal downtime for clients.
• Install, configure, and maintain various technical systems, including but not limited to, network equipment, servers, and security systems.
• Provide technical training and guidance to clients on the proper use and maintenance of their equipment.
• Document all service calls, including problem identification, solutions implemented, and follow-up actions.
• Collaborate with the technical support team to resolve complex technical issues.
• Ensure compliance with safety protocols and regulatory requirements.
• Stay updated with the latest industry trends and technologies to provide innovative solutions to clients.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Electrical Engineering, Computer Science, or a related technical field.
• Minimum of 3 years of experience in field service technical roles, preferably in the IT or telecommunications industry.
• Certifications such as CompTIA A+, CompTIA Network+, or Cisco CCNA are a plus.
• Proficient in using technical tools and software such as ServiceNow, Jira, and remote desktop tools like TeamViewer or AnyDesk.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication and customer service skills.
• Valid driver's license and reliable transportation.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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